SHIPPING & RETURNS
Shipping Policy
We strive to deliver excellence in every aspect of our operations. Please note that the estimated shipping time for your order is between 6 - 8 working days. This timeframe allows us to ensure the highest quality standards, as each product is meticulously crafted with care and attention to detail. We understand the anticipation of receiving your order and assure you that our team is working diligently to expedite the process while maintaining the uniqueness of each item. We appreciate your patience and understanding as we endeavor to deliver nothing short of perfection to your doorstep."
Return Policy
At 3GROUP FESTE LLP, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return policy within 30 days of delivery.
Conditions for Returns:
- The item must be unused, unwashed, and returned in its original condition.
- All original tags and packaging must be intact.
- Your return request must be initiated within 30 days of delivery.
How to Initiate a Return:
To initiate a return, please follow these simple steps:
1. Contact us at italiasefesta@gmail.com, providing the reason for return, the number of items to be returned and order number(s)
2. Upon receiving your request, we will send you a return label via email. Use this label to return the item via EVRI.
3. Pack the item securely, ensuring all original tags and packaging are included.
Refund Process:
Once we receive your returned item and verify its condition, we will promptly process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a free replacement or issue a refund, according to your preference.
Need Help?
If you have any questions or require assistance with the return process, please do not hesitate to contact our dedicated customer service team at italiasefesta@gmail.com.
Thank you for choosing 3GROUP FESTE LLP. We appreciate your business and look forward to serving you again in the future.